Shipping policy

Last Updated: June 3, 2026

Thank you for shopping with Wellnest Ritual. We are committed to delivering your skincare products safely and efficiently. Please review our Shipping Policy below.

Order Processing

• Orders are typically processed within 1–3 business days after payment has been successfully received.
• Orders are processed Monday through Friday, excluding public holidays.
• During peak periods, promotions, or product launches, processing times may be longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. 

Shipping Rates

Malaysia: Free Shipping applies to all orders over RM300. Standard shipping charges RM10 per order. 

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Delivery Times

Estimated delivery times may vary depending on your location:

• Domestic Orders: 2–7 business days
• International Orders: 7–21 business days

Please note that these are estimated delivery times only and are not guaranteed.

International Shipping

We may offer shipping to selected international destinations.

Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their local authorities. These charges are not included in the product price or shipping fee unless otherwise stated.

Order Tracking

Tracking details will be provided once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Wellnest Ritual is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping addresses provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is under the carrier's responsibility.

If your package is lost, delayed, or marked as delivered but cannot be located, you may contact us at dear.wellnest@gmail.com, and we will do our best to assist.

However, Wellnest Ritual cannot guarantee refunds or replacements for packages lost or stolen after delivery confirmation.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at dear.wellnest@gmail.com.

Please include:

• Your order number
• Photos of the damaged product
• Photos of the shipping packaging

We will review your claim and work toward an appropriate resolution.

Shipping Delays

Delivery times may be affected by circumstances beyond our control, including:

• Severe weather conditions
• Customs inspections
• Carrier delays
• Public holidays
• High shipping volume periods

We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding shipping, please contact us: dear.wellnest@gmail.com

Thank you for choosing Wellnest Ritual. We appreciate your trust and support.